Customer Support

Support is as important as software!

Here at eGenuity, we realize that customer support is a core item that leads to the success of our business and to the success of our customers. Because of this, we strive to have the very best support in the industry. Here is what comes with our support:

• Telephone Support.

• Online Secure Support Materials.

• All New Product Updates.

• Remote Connectivity so we can be at your store without actually being at your store.

• Core Chek-Chart data (eLube product only).

Our Call Center

• We staff the very best technicians.

• Our technicians are required to exhibit care toward our customers.

• We have well documented support methodologies that help you get your answers faster. Not just talk, but real concern.

• We use monitors in our Support Center to view incoming calls. These keep us accountable for handling each call as soon as possible.

• Ticket tracking helps us to get back to the issue sooner.

• Our Customer Relationship Software allows us to look up customer information as fast as possible.